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If you are a Tanzanian or currently based in Tanzania and seeking employment opportunities, consider applying for positions available at AFRIFAST Logistics Ltd.
JOB PROFILE
| Job title | Customer Service Executive |
| Business Unit | Shipping & Logistics |
| Function | Customer Service Management |
| Country | Tanzania |
| Location | Dar Es Salaam |
| Functional superior | Mr. Rojo Johnson |
| Administrative superior | Mr. Rojo Johnson |
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Objectives
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.
- Follow company communications guidelines and procedures under minimal supervision
Job Responsibilities
- Proactively manage daily logistics and clearing activities of the company include all land, sea, and ICD operations.
- Execute/Coordinate transit shipments activities related to Planning, organizing, dispatching, routing, and tracking of transportation vehicles.
- Meet all customer SOP requirements: track and trace report on daily basis, document follow up, processing pre-alerts, carrier /customs filings, executing delivery, cost approvals, ensuring proper invoicing, investigate to verify and resolve customer or shipper/consignee complaints
- Work effectively in a team environment and communicate clearly, timely, and effectively with Customers, Clearing Agents/ offices, branch, and network and Outside Vendors
- Record damaged, misrouted, unreturned shipments and report to the supervisor with claim form and supporting documents.
Qualifications/Skills
- Reporting, Microsoft office, time management and Teamwork
- Planning – Organizing, Operations Management, Critical Thinking and Problem-Solving Skills
- Language: Fluent in written and spoken English & Swahili
- Expected Start date: Immediate
- Job type: Full-time
- Salary: Industry standard
- Schedule: Day shift 8.30 am to 05.30 pm (6 days a week & Sunday holiday)
- Experience: Minimum of 1-2 years of experience in customer support/operations in Transit Shipment (EAC)
- Education: Bachelor’s (preferably in shipping/logistics/maritime)
Send your resume to track@afri-fast.com
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