Jobs in Tanzania

Head of Customer Service at Aventus Group For January 2024

Head of Customer Service at Aventus Group For January 2024

Job Vacancy: Head of Customer Service at Aventus Group

Position: Head of Customer service

Since 2009, we have been a collection of creative digital loan providers guiding the financial success of European and Asian consumers. Aventus Group enterprises have issued around €2,5 billion in loans to far. Aventus Group firms are currently operating successfully in 18 countries. For the 14th year in a row, our team has made calculated decisions to generate sustainable development and successful business results. More than 2000 committed experts make a difference in the financial sector by leading digital transformation and establishing innovative FinTech platforms.

Currently, we are in search of a head of customer service   to work in our company in Tanzania


Role and Responsibilities:

  • Day-to-day customer service operations management
  • Maintaining consumer satisfaction
  • Providing an excellent customer experience
  • Establishes solid bonds while serving as a conduit between the customer and the corporate office.
  • Creates and implements departmental training programs.
  • Works with other departments to achieve corporate objectives.
  • Metrics from the customer service department are collected and analyzed.
  • Conducts subordinate performance evaluations
  • In charge of quarterly meetings with department leaders.
  • Performs related duties as needed

Related: 2x Credit Officer II at SELF MF

Minimum qualifications:

  • Customer Service Management and Customer Service Competencies
  • Analytical skills required to evaluate and monitor consumer data, market trends, and feedback
  • Excellent organizational abilities, including the ability to prioritize and delegate duties
  • A dedication to client pleasure and experience
  • Excellent English and Swahili verbal and written communication skills
  • Experience in the FinTech industry is preferred.

Head of Customer Service at Aventus Group If you are interested and qualified for this post, please send your CV to with the position you are looking for as the subject line before January 15th, 2024.

Only shortlisted candidates will be contacted

Related: Operations Manager at Aventus Group

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