Job Vacancy: Head of Customer Service at Aventus Group
Position: Head of Customer service
Since 2009, we have been a collection of creative digital loan providers guiding the financial success of European and Asian consumers. Aventus Group enterprises have issued around €2,5 billion in loans to far. Aventus Group firms are currently operating successfully in 18 countries. For the 14th year in a row, our team has made calculated decisions to generate sustainable development and successful business results. More than 2000 committed experts make a difference in the financial sector by leading digital transformation and establishing innovative FinTech platforms.
Currently, we are in search of a head of customer service to work in our company in Tanzania
JOB DESCRIPTION
Role and Responsibilities:
- Day-to-day customer service operations management
- Maintaining consumer satisfaction
- Providing an excellent customer experience
- Establishes solid bonds while serving as a conduit between the customer and the corporate office.
- Creates and implements departmental training programs.
- Works with other departments to achieve corporate objectives.
- Metrics from the customer service department are collected and analyzed.
- Conducts subordinate performance evaluations
- In charge of quarterly meetings with department leaders.
- Performs related duties as needed
Related: 2x Credit Officer II at SELF MF
Minimum qualifications:
- Customer Service Management and Customer Service Competencies
- Analytical skills required to evaluate and monitor consumer data, market trends, and feedback
- Excellent organizational abilities, including the ability to prioritize and delegate duties
- A dedication to client pleasure and experience
- Excellent English and Swahili verbal and written communication skills
- Experience in the FinTech industry is preferred.
Head of Customer Service at Aventus Group If you are interested and qualified for this post, please send your CV to HRtanzania@aventusgroup.com with the position you are looking for as the subject line before January 15th, 2024.
Only shortlisted candidates will be contacted
Related: Operations Manager at Aventus Group
