Jobs in Tanzania

11 Customer Service Officer Jobs at Bank of Zanzibar

11 Customer Service Officer Jobs at Bank of Zanzibar

If you are a Ghanaian or currently based in Tanzania and seeking 11 Customer Service Officer Jobs vacancies, employment opportunities, consider applying for positions available at Bank of Zanzibar. The People’s Bank of Zanzibar Limited was established in 1966 under Cap 153 of the Zanzibar Companies Decree. Its primary function is to carry on businesses on commercial banking both in Conventional and Islamic Banking Services in all its branches and departments within the United Republic of Tanzania, Dar es Salaam, Dodoma and Mtwara with power to receive deposits, invest lend money and other related banking services. Welcome to our website, Full job details below;

PBZ is 100% owned by the Revolutionary Government of Zanzibar under supervision of the President’s Office, Finance and Planning. The Bank is currently undertaking expansion of its network on products and services and thus hereby invites applications from qualified and energetic Tanzanians.

APPLICATION TIMELINE:From: 14-03-2024 To: 25-03-2024


DUTY STATION: Unguja – 5 Posts, Pemba – 2 Posts, Mbeya – 2 Post, Morogoro – 2 Post.

A. Minimum Qualifications, Experience and Competency.

  1. Holder of Bachelor Degree of Banking and Finance, Islamic Banking or its equivalent and related qualifications.
  2. Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
  3. Professional qualifications will be an added advantage.
  4. Strong knowledge on Banking products, analytics and regulatory requirement.
  5. Exceptional Customer Service and Communication Skills (both in Kiswahili and English). vi. Strong interpersonal skills to build rapport with customers and colleagues.
  6. Able to work independently, effective, efficiently in fast paced environment while maintaining accuracy.
  7. Flexibility to work anywhere. ix.   Age limit of not more than thirty-five (35) years as at the date of this advert.

Main Duties and Responsibilities

  1. To receive and processing customers’ transactions with precision including deposit, withdraw.
  2. Open new customer accounts by following the laid down account opening procedures and make sure Bank’s procedure and compliance with KYC.
  3. Addressing customers’ inquiries and request on ATM, mobile Banking and other alternative Channels.
  4. Handling customers’ inquiry and provide appropriate solutions.
  5. Cross Selling of all Bank Products and Services.
  6. Maintains accurate customer records by updating account information and ensuring compliance with AML (Anti Money Laundering) and KYC (Know your Customer) regulations.
  7. Perform any other official dutyas assigned by the supervisor.

C. Terms of Service: Permanent employment.


Attractive salary with PBZ Scales/Grades will be offered to the selected candidate along with incentive packages as per PBZ Staff regulations.


  • All application should be applied through zanajira portal”   addresses 
  • Application Deadline: All applications should be submitted from 14th March 2024 to 24th March,2024.
  • All applications should be addressed to:

The Managing Director

The People’s Bank of Zanzibar Ltd

P.O.BOX 1173


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