Customer Service Advisor Intern (Slipway) at ABSA

Customer Service Advisor Intern (Slipway) at ABSA

Customer Service Advisor Intern (Slipway) at ABSA. The Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Empowering the future of Africa collaboratively, one narrative at a time.

With a century-long history and a strong presence as a local bank with regional and international expertise, joining our family forges a path to be part of an exciting growth journey, shaping our destiny as a proudly African group.

My Career Development Portal: Wherever you stand in your career, we stand by you. Design your future. Explore cutting-edge guidance, tools, and support to unlock your potential. You are Absa. You are opportunity.

Job Summary

Dispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Job Description

40% Cash Counter Service:

  • Cashing cheques and withdrawals.
  • Supervising other tellers at the counter.
  • Processing both cash and cheque deposits/credits.
  • Purchase and sale of foreign currencies.
  • Answering general customer inquiries at the cash counter.
  • Balancing cash in own till and assisting other tellers if needed.
  • Grooming vouchers for processing at the central processing unit or back-office.
  • Cross-selling bank products and services.
  • Providing referral services to customers on bank products.
  • Undertaking Customer Service Advisor and inquiries duties as required for excellent customer service at the counter as a backup only.
  • Occasionally owning and managing customer queries and complaints by taking ownership and resolving them promptly.
  • Backing up ATM card printing.

30% Cash Management – Strong Room Custodianship:

  • Cash sorting and repatriation.
  • Monitoring cash levels held in the strong room throughout the day.
  • Ordering branch cash from the cash provider or central bank according to set limits.
  • Escalating all cash issues to the Branch Operation Team Leader/Branch Operation Manager.
  • Ensuring correct packaging of cash by front-line Customer Service Advisors.
  • Recommending re-order levels of cash to the Head custodian.
  • Ensuring all tellers and vault balance before branch closure (Branch Cash Reconciliation).
  • Co-custodian responsibilities.
  • Managing tellers and vault interaction.

20% Cash Management – ATMs:

  • Restocking the ATM cash supply.
  • Sorting cash for the ATM to ensure clean cash.
  • Repatriating any unusable cash to the cash supplier.
  • Calling the external maintenance company for mechanical failure and administration.
  • Reconciling ATM cash daily independently per ATM.
  • Ensuring ATM uptime and repairing small faults before reporting to the ATM maintenance company.
  • Reporting faults to the ATM manager on the day they occur.
  • Visiting all ATMs within the area on each non-working day to check operational status and stock.

10% Colleague:

  • Providing cover for Branch custodian.
  • Offering honest, direct, and constructive feedback to others.
  • Sharing knowledge, experience, and best practices with team members.

Risk and Controls Objectives:

  • Ensuring all activities comply with regulatory requirements, Absa Operational Risk Framework, and internal Absa Policies and Standards.
  • Managing risk and control effectively by applying applicable risk frameworks and fostering a positive risk culture.
  • Understanding own role in end-to-end processes, including applicable risks and controls.
  • Adhering to Absa’s policies and procedures, demonstrating sound judgment and responsible risk management.
  • Reporting all risk events/incidents/issues using the defined process and proactively looking for ways to improve the control environment.

Continuous and proactive engagement with regulatory bodies and unions.

  • Completion of all mandatory training by the deadline.

Technical Skills/Competencies:

  • Strong numeracy skills.
  • Excellent attention to detail.
  • Leadership skills.

Knowledge, Expertise, and Experience: Essential

  • Detailed knowledge of the bank’s processes and rigour requirements related to cash.
  • Cash handling knowledge.
  • Systems knowledge.


  • Cash management and banking knowledge.

Experience & Qualification:

  • Proven track record in dealing with physical cash.


  • Graduate.

Training Requirements Specific to the Role: Essential

  • Telephone skills.
  • PD team member training.
  • Discipline and Grievance.
  • Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering.
  • Fraud Prevention/Awareness.
  • Operational awareness.
  • ATM training.


  • Customer Service.
  • PC Skills including Keyboard skills.
  • Product Training.
  • General training on internal audit practice.

Key Issues Over the Next 12 – 24 Months:

  • Completing the Skills Workbook.

Additional Details (of Exceptional Aspects of Demands of the Role):

  • The role requires working on non-business days regularly.

Absa Behaviour (of Particular Importance to This Role):

  • Drive Performance.
  • Delight Customers.
  • Build Pride and Passion.
  • Execute at Speed.
  • Grow Talent and Capability.
  • Protect and Enhance our Reputation.

Additional Criteria Qualities:

  • High level of personal integrity and honesty.

For the latest Customer Service Advisor Intern (Slipway) at ABSA Apply Now

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