Relationship Manager Private Banking job vacancy at NBC Bank, the longest-standing bank in Tanzania with over fifty years of experience, offers a comprehensive range of retail, business, corporate, and investment banking as well as wealth management products and services.
Job Summary: The role entails nurturing and expanding relationships with affluent customers, aiming to grow the customer base through targeted sales strategies and the provision of exceptional service.
Key Responsibilities:
- Achieve sales targets for both existing and new customers, promoting various banking products and services.
- Conduct thorough needs assessments for all customers to determine suitable products.
- Actively promote alternative delivery channels to clients, such as internet banking and insurance products.
- Proactively pursue potential new customers referred from various sources and offer tailored financial solutions.
- Increase product penetration among existing customers by identifying cross-selling opportunities and recommending new products.
- Conduct financial planning for customers to enhance their wealth.
- Monitor credit and investment utilization, resolving any issues promptly.
- Manage banking relationships for high net worth customers, including senior political figures and business leaders.
- Regularly visit customers and organize social events to foster long-term relationships.
- Manage customer relationships across all levels and integrate all interactions between the bank and the client.
- Compile monthly reports on sales progress and customer visits, presenting them to the Head of Affluent.
- Monitor operational delivery to ensure customer requirements are met and report any failures.
- Handle customer complaints and queries efficiently, providing timely responses.
- Ensure compliance with processes, control requirements, and risk management frameworks.
- Participate in audits and reviews, providing necessary information to auditors.
- Monitor team members’ compliance training and ensure completion within specified timelines.
- Review portfolio from a compliance perspective, ensuring all documentation is up-to-date.
- Drive customer engagement activities in branches and motivate requests for additional resources when needed.
- Understand the business unit’s strategy and communicate it effectively to team members.
- Monitor and achieve performance objectives in terms of customer experience, cost performance, risk, and compliance.
- Conduct statistical analysis to track performance variances and recommend productivity enhancements.
- Coach staff on new processes or areas for improvement.
- Perform other duties as assigned by the Branch Manager.
- Prepare various reports and business proposals for management approval.
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Education and Experience Requirements:
- Bachelor’s Degree in Business Administration or equivalent.
- Minimum of 5 years of banking experience, preferably in a branch setting.
- Broad knowledge of banking practices, products, and regulations.
Skills and Competencies:
- Strong customer service management skills.
- Effective verbal and written communication.
- Excellent listening skills.
- Proficient in relationship management.
- Financial management and analytical skills.
- Knowledge of bank products and services.
- Strong selling and negotiation skills.
- Familiarity with banking regulations and risk management.
Qualifications:
- Bachelor’s Degree and Professional Qualifications in Business, Commerce, and Management Studies.
- Demonstrated commercial mindset and customer excellence.
- Digital familiarity.
- Effective communication skills.
- Experience in a similar environment at a junior specialist level.
- Openness to change.
- Product and/or service knowledge.
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