Jobs in Tanzania

Relationship Manager Private Banking job vacancy at NBC Bank

Relationship Manager Private Banking job vacancy at NBC Bank

Relationship Manager Private Banking job vacancy at NBC Bank, the longest-standing bank in Tanzania with over fifty years of experience, offers a comprehensive range of retail, business, corporate, and investment banking as well as wealth management products and services.

Job Summary: The role entails nurturing and expanding relationships with affluent customers, aiming to grow the customer base through targeted sales strategies and the provision of exceptional service.

Key Responsibilities:

  • Achieve sales targets for both existing and new customers, promoting various banking products and services.
  • Conduct thorough needs assessments for all customers to determine suitable products.
  • Actively promote alternative delivery channels to clients, such as internet banking and insurance products.
  • Proactively pursue potential new customers referred from various sources and offer tailored financial solutions.
  • Increase product penetration among existing customers by identifying cross-selling opportunities and recommending new products.
  • Conduct financial planning for customers to enhance their wealth.
  • Monitor credit and investment utilization, resolving any issues promptly.
  • Manage banking relationships for high net worth customers, including senior political figures and business leaders.
  • Regularly visit customers and organize social events to foster long-term relationships.
  • Manage customer relationships across all levels and integrate all interactions between the bank and the client.
  • Compile monthly reports on sales progress and customer visits, presenting them to the Head of Affluent.
  • Monitor operational delivery to ensure customer requirements are met and report any failures.
  • Handle customer complaints and queries efficiently, providing timely responses.
  • Ensure compliance with processes, control requirements, and risk management frameworks.
  • Participate in audits and reviews, providing necessary information to auditors.
  • Monitor team members’ compliance training and ensure completion within specified timelines.
  • Review portfolio from a compliance perspective, ensuring all documentation is up-to-date.
  • Drive customer engagement activities in branches and motivate requests for additional resources when needed.
  • Understand the business unit’s strategy and communicate it effectively to team members.
  • Monitor and achieve performance objectives in terms of customer experience, cost performance, risk, and compliance.
  • Conduct statistical analysis to track performance variances and recommend productivity enhancements.
  • Coach staff on new processes or areas for improvement.
  • Perform other duties as assigned by the Branch Manager.
  • Prepare various reports and business proposals for management approval.

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Education and Experience Requirements:

  • Bachelor’s Degree in Business Administration or equivalent.
  • Minimum of 5 years of banking experience, preferably in a branch setting.
  • Broad knowledge of banking practices, products, and regulations.

Skills and Competencies:

  • Strong customer service management skills.
  • Effective verbal and written communication.
  • Excellent listening skills.
  • Proficient in relationship management.
  • Financial management and analytical skills.
  • Knowledge of bank products and services.
  • Strong selling and negotiation skills.
  • Familiarity with banking regulations and risk management.


  • Bachelor’s Degree and Professional Qualifications in Business, Commerce, and Management Studies.
  • Demonstrated commercial mindset and customer excellence.
  • Digital familiarity.
  • Effective communication skills.
  • Experience in a similar environment at a junior specialist level.
  • Openness to change.
  • Product and/or service knowledge.

For the latest Relationship Manager Private Banking job vacancy at NBC Bank Apply Now →

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