Higher Education Students’ Loans Board (HESLB), Huduma Kwa Wateja Customer Support -Help Desk

Higher Education Students' Loans Board (HESLB), Huduma Kwa Wateja Customer Support -Help Desk

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HESLB, or the Higher Education Students’ Loans Board, is committed to delivering exceptional customer support and desk help services to Tanzanian students in order to ensure a seamless and quick loan transaction. The board recognizes how difficult it may be to navigate the loan application and repayment process, and they are committed to aiding students every step of the way.

Higher Education Students’ Loans Board (HESLB)

HESLB’s customer service representatives are highly trained and knowledgeable about all facets of the loan program. They are accessible to answer any questions or concerns students may have about their loans. The customer support team is available to provide clear and accurate information on qualifying criteria, application procedures, loan disbursement, and loan repayment alternatives.


Students can reach out to the HESLB customer support team through various channels. The most common method is by phone, as the board provides dedicated phone lines for inquiries. The contact number for general inquiries is +255 22 286 4643. Additionally, there is a separate line specifically for loan repayment queries, which is +255 22 286 4640. These phone lines are available during working hours, from Monday to Friday, 8 am to 5 pm.

Furthermore, to phone support, HESLB also offers email assistance. Students can send their queries or concerns to the official email address, info@heslb.go.tz. This allows for written communication, making it convenient for students to explain their issues in detail and receive comprehensive responses.

For face-to-face assistance, HESLB has a physical office located at HESLB House, 1 Kilimo Street, TAZARA Area, Mandela Road, in Dar es Salaam. Students can visit the office during working hours to seek help and guidance. The staff members at the board’s office are professional and approachable, always ready to assist students with their loan-related matters.

HESLB Contact Details

Huduma Kwa Wateja HESLB understands the importance of timely and accurate responses to students’ queries. Therefore, they strive to provide prompt assistance and desk help services. However, due to the volume of inquiries they receive, it is advisable for students to reach out well in advance to ensure sufficient time for resolution.

Higher Education Students’ Loans Board HESLB House, 1 Kilimo Street,TAZARA Area, Mandela Road, P.O.Box 76068, 15471 Dar es Salaam, Tanzania Mob:+255 736 665533 & 255 739 665533; E-mail: info@heslb.go.tz
Zanzibar Michenzani Mall Building, Michenzani Area, P.O. Box 900, Zanzibar Mob: +255 779 321414 E-mail: zanzibar@heslb.go.tz  Arusha NSSF Mafao House, Corridor Area, Old Moshi Road P.O. Box 2712, Arusha, Tanzania Tel: +255 27 2520128 Mob: +255 624 100011 & +255 739 102016 E-mail: arusha@heslb.go.tz  
Dodoma CAG Building, Ground Floor P.O. Box 984, Dodoma, Tanzania Mob: +255 758 067577 & +255 739 067577 E-mail: dodoma@heslb.go.tzMbeya CAG Building, Mbalizi Road P.O. Box 319, Mbeya, Tanzania Mob: +255 738 131311 & +255 738 131310 E-mail: mbeya@heslb.go.tz  
Mwanza PSSSF Plaza Building, 2nd Floor, Front Wing, Kenyatta Road P.O. Box 3051, Mwanza, Tanzania Tel: +255 28 2506008 Mob: +255 738 153661 E-mail: mwanza@heslb.go.tz  Mtwara NHC Raha Leo Complex 2nd Floor Plot No. 217 Block H, Near Regional Commissioner’s Office P.O. Box 969, Mtwara, Tanzania Mob: +255 733 068 171 E-mail: mtwara@heslb.go.tz


In General, HESLB Huduma Kwa Wateja Customer Support -Help Desk services play a crucial role in ensuring that students have a positive experience with their loan applications and repayments. The board is committed to providing reliable and accessible support, making it easier for students to navigate the loan process and pursue their higher education dreams.


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